Help Desk

Welcome to our Help Center!   🎉
We’re here to assist you with all questions about your LEGO light kits, orders, shipping, installation, and after-sales support.
 
📦  Order & Shipping
 
Track Your Package
 
- Go to  Track My Orders  page, enter your order number and email address to view real-time delivery status.
Logistics inquiry website: https://www.17track.net/en
 
Shipping Time
 
- Order processing time: 1–2 business days
- Standard international delivery: 7–18 business days
- Remote areas may take 3–5 extra days
 
🔧  Installation & Product Support
 
Installation Guides
All our light kits come with a detailed step-by-step instruction manual.
 
- Visit our  Instructions  page to download free PDF guides for all compatible LEGO sets.
Instruction manual website: http://instructions.kyglaring.com/
 
Common Technical Issues
 
- Lights not turning on?  Please check battery connection, USB cable tightness, and battery charge first.
- Flickering lights: Gently re-adjust wire connections, avoid bending wires sharply.
 
↩️  Returns, Refunds & Warranty
 
Return & Refund Policy
 
- All products come with a 30-day return & exchange window from delivery date.
- If you receive damaged, defective, or wrong items, we offer free replacement or full refund.
 
Warranty
We provide 1-year official warranty for all our light kits.
Any quality problem within warranty period = free replacement & free shipping.
 
❓  Frequently Asked Questions (FAQ)
 
1. Do your light kits include the LEGO bricks?
 
No, our listings only contain custom LED light kits, original LEGO sets are not included.
 
2. Can I cancel my order?
 
You can cancel unpaid orders anytime. Paid unshipped orders can be cancelled within 24 hours.
 
3. Do you ship to my country?
 
We ship worldwide to almost all countries. For unsupported regions, contact us first.
 
4. Is my payment secure?
 
Yes, all payments are processed via encrypted secure checkout, 100% safe for buyers.
 
📞  Contact Our Support
 
Couldn’t find your answer?
Our customer service team replies within 24 business hours.
 
- Email:  support@kyglaring.com
- Reply to your order confirmation email
- Contact us via the  Contact Us  page
 
Due to the time difference, our response may be delayed. Please understand
Business hours: Monday - Friday, 9AM - 6PM CST UTC+8